FRACTIONAL HEAD OF CUSTOMER SUCCESS. STRATEGIC ADVISOR.
StriveX brings 15+ years of SaaS experience to fractional Customer Success leadership. Karthik advises your founders, executive team, and CS team on retention strategy, onboarding frameworks, account-health design, and expansion opportunities—while your internal team owns implementation and day-to-day customer operations.
Advisory grounded in 15+ years of front-line SaaS Customer Success experience
RETENTION STRATEGY OVERVIEW
Illustrative metrics for leadership review—not a software product
Account health score
Renewal visibility
ENGAGEMENT TELEMETRY / LAST 8 WEEKS
Renewal watchlist
30 DAYS Enterprise account Strategy review
60 DAYS Growth account QBR preparation
90 DAYS Strategic account Renewal planning
01 / THE REVENUE BLIND SPOTS
Where SaaS revenue silently leaks.
Churn rarely begins at renewal. It begins with a missed handoff, an account that goes quiet, or a customer no one truly owns. Broken post-sales management lets valuable ARR slip away unnoticed.
YOUR RETENTION STRATEGY. YOUR LEVEL OF SUPPORT.
Strategic CS Leadership & Retention Advisory
Executive-level Customer Success leadership, frameworks, and team oversight—without the $150k full-time VP hire. Cancel or adjust anytime with a 30-day notice.
BUILD THE FOUNDATION
Essential Advisory
$999
/ month
Onboarding & Retention Framework Audit
Health-Score Architecture & Trigger Mapping
Re-Engagement Outreach Strategy & Cadence Design
Escalation Matrix & Protocol Setup
Monthly Executive Retention Sync with Founder
MOST POPULAR
Growth Advisory
$2,499
/ month
Everything in Essential Advisory
Kickoff & QBR Strategy Validation for Internal Team
Strategic Call Observation & CS Team Coaching
Executive De-escalation Leadership for High-Risk Accounts
Land-and-Expand (Upsell) Strategy Playbook
Bi-weekly Strategic Sync with Executive Team
LEAD THE FUNCTION
Fractional Head of CS
$4,999
/ month
Everything in Growth Advisory
Full CS Department Strategy & NRR Direction
CS Team Mentorship & Performance Optimization
Cross-Functional Product & Engineering Alignment
Executive Advisory for Top Enterprise Accounts
Weekly Executive Leadership Integration
YOUR NEXT RENEWAL DESERVES A PLAN.
Ready for Strategic Customer Success Leadership?
Book a 15-minute discovery call to discuss your Customer Success priorities and how a fractional leader can advise your company and team. Explore the right advisory tier for your stage and goals.
02 / FRAMEWORKS, COACHING & EXECUTIVE DIRECTION
Your Fractional Head of Customer Success
An advisor to your company and its team. StriveX provides strategic direction, CS frameworks, team coaching, and executive oversight. Your internal team retains responsibility for onboarding delivery, customer communications, technical resolution, and day-to-day execution.
Grounded in 15+ Years of SaaS Execution
Karthik Seshadri / Founder & Fractional Head of CS
Most advisors teach from textbooks. Karthik advises from 15 years on the SaaS front lines. He has been in the room for the high-stakes onboarding calls, zero-hour technical escalations, and the multi-thousand-dollar enterprise renewals that required real strategy—not just a slide deck.
Having operated across frontline teams at industry-leading SaaS platforms—including Zoho, Zuddl, Animaker, Hippo Video, and HappyFox—Karthik understands precisely why enterprise accounts expand, why they stay, and why they quietly churn.
StriveX converts that 15-year operational legacy into sharp, executive-level CS advisory. As a Fractional Head of Customer Success, Karthik advises founders and teams on CS strategy, post-sales frameworks, critical account decisions, and team development to drive sustainable Net Revenue Retention (NRR).
Contact Information
Email: karthik@strivex.in
Phone (Whats App): +91 9626465592